How to Customize the Message That Goes Out in the Online Review Requests?

Personalize the text and email messages patients receive when your office asks them to leave an online review.

Step by step

What you’ll see in this demo

1

Click Online Reviews in the left control panel and Select Settings.

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Online Reviews settings in PracticeDilly

2

Click Text Customization tab. If you like the default message leave it as it.

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Text Customization settings for online review requests

3

You can personalize the message by adding the doctor's name or any of the staff's names. Make sure to leave the patient's name and review link as it is.

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Editing an online review request message

4

Click on Preview before sending the message.

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Previewing a customized review request

5

You can even send a text preview message to your phone.

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Sending a review-request preview to a mobile phone

6

Click the Save button

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Saving online review text customization

7

Similarly you can modify the content in the Email customization tab.

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Email Customization settings for online review requests

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