We met Dr. Nima Shayesteh at the California Dental Association Conference in May 2018. During that conversation, it became clear that Picasso Smiles Dental had a strong patient experience, but the communication systems around the practice still depended heavily on manual work.
PracticeDilly gave the team a 90-day free trial along with mobile app access. The practice quickly saw how automated reminders, patient texting, and review requests could reduce front-office strain while making it easier for patients to respond.
Life Before PracticeDilly: Manual Scheduling and Limited Patient Engagement
Before PracticeDilly, Picasso Smiles relied mostly on manual input for scheduling. Appointments were scheduled over the phone, rescheduled through email, confirmed manually, and then logged by staff.
- Manual scheduling and confirmation work consumed staff time.
- Email reminders often went unanswered.
- Phone calls frequently went to voicemail.
- The practice had around 40 Google reviews before adopting PracticeDilly.
Key Challenges Faced
- Manual scheduling workflows. Staff had to keep the confirmation process moving by hand.
- Limited review growth. Good patient experiences were not consistently becoming online reviews.
- Communication gaps. Patients increasingly preferred texting, but the practice needed a scalable way to support it.
The team wanted better accessibility between the practice and patients without adding more repetitive work to the front desk.
The Turning Point: PracticeDilly Made Communication Easier
PracticeDilly brought appointment reminders, two-way texting, review generation, and mobile access into one workflow. Instead of relying on manual follow-up, the team could let repeatable communication happen automatically.
Texting helped patients respond faster
Patients could confirm appointments, ask questions, and communicate with the office without waiting on a phone call.
That made routine communication feel easier for patients and more manageable for the staff.
Life After PracticeDilly: Rapid Online Reputation Growth
Tripled Google Reviews in 9 Months
Before PracticeDilly, Picasso Smiles had about 40 Google reviews. After adopting PracticeDilly, the practice reached 120+ reviews in nine months, a 3X increase in online reputation.
Improved Patient Engagement Through Texting
PracticeDilly helped the practice meet patients where they already were: on their phones. Quick messages supported confirmations, questions, and follow-up without adding more phone work.
Happy visits became visible proof
Automated review requests made it easier for happy patients to leave feedback.
That gave Picasso Smiles stronger social proof in competitive California and Texas markets.
Measurable Outcomes
Testimonials
PracticeDilly is a platform that not only saves hours of staff time, but also patients love interacting with us via text messages for appointment booking and confirmation and also general questions. Pavan, the CEO and app developer is very kind and has implemented our ideas into this platform. PracticeDilly continues to grow in functionality and improved user interface. Thank you so much Pavan, our patients love us so much more now with the implementation of your platform!
My experience with PracticeDilly thus far has been very beneficial, effectual, and rewarding with great reviews.
Final Thoughts: Reviews Grow When the Workflow Is Easy
Picasso Smiles Dental's story shows what happens when reminders, texting, and review requests work together. The practice did not need more manual follow-up. It needed a simple way to make good patient experiences easier to share.
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