Pacific Ocean Dental Group is a Los Angeles dental practice specializing in general dentistry and periodontics. Dr. Hyun Sook Lim holds a master's degree in periodontology, with additional training in cosmetic veneers and dental implants.
Patients loved the care they received, and many had been visiting for years. The issue was that the practice's Google rating had dropped to 2.5 stars, which made the online presence look much weaker than the real patient experience.
Life Before PracticeDilly: A Strong Practice with an Underrated Online Presence
In the United States, dental practices often average around 4 stars online. Pacific Ocean Dental Group was sitting at only 2.5 stars on Google, even though that rating did not reflect how patients felt about the care.
- The practice had several 1-star ratings without clear explanations.
- Dr. Lim suspected some reviews may not have come from active patients.
- A low rating risked discouraging new patients before they ever called.
- The practice needed stronger Google, Yelp, and Facebook review presence.
Key Challenges Faced
- Low Google star rating. The 2.5-star average made the practice appear weaker than nearby competitors.
- Anonymous negative reviews. Some ratings lacked context, making them hard to address directly.
- New patient acquisition risk. Prospective patients often compare ratings before choosing a dentist.
The right move was not to chase every bad review. It was to consistently ask happy patients to share their real experience.
The Turning Point: PracticeDilly Focused on Happy Patients
Dr. Lim learned about PracticeDilly through a marketing agency. PracticeDilly's online reputation tools made it easier for staff to send review requests and easier for patients to tap a link and leave feedback.
Review requests became easy to send
After appointments, happy patients could receive a simple text with a direct review link.
The front office did not have to build the process from scratch every time.
Life After PracticeDilly: Reputation Caught Up with Care
From 2.5 to 4.6 Stars
With a focused review workflow, Pacific Ocean Dental Group improved its Google rating from 2.5 stars to 4.6 stars in six months.
More Positive Reviews Across Platforms
Along the way, the practice also added positive reviews to Yelp and Facebook, making the online picture more balanced and more trustworthy.
Better ratings supported new patient growth
Once the online rating improved, the practice could compete from a stronger position.
Dr. Lim no longer had to worry as much about a few old negative reviews defining the practice.
Measurable Outcomes
Final Thoughts: You Do Not Need to Remove Bad Reviews to Fix Reputation
Pacific Ocean Dental Group's story is a practical reminder: a strong reputation is built by consistently helping happy patients speak up. PracticeDilly gave the office a repeatable way to ask for reviews, improve its rating, and rebuild confidence with new patients.
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